SALES ASSOCIATE

General Overview

The Sales Associate is a key employee in maintaining good customer service. A sales associate is responsible for serving customers and accurately recording all sales transactions, as well as assisting with merchandise responsibilities, such as stocking, processing and keeping the store neat, clean and organized. The Sales Associate reports to the Key Holder or Store Manager, as designated.

Specific Duties / Responsibilities

Customer Service

• Ability to clientele and understand the customer needs

• Possess the capacity to learn about the finest details of our range of product and communicate our philosophy to customers

• Able to suggestively sell

• Always act in the best interest of the customer

General

• Arrive on time and floor ready

• Maintain a healthy work environment

• Professional in person and phone presence when interacting with clients

• Respond well to feedback from management and follow directives

• Able to identify a problem and properly report it

• Understand surrounding community and suggests ideas

• Maintain a visually enticing store that is neat, clean and organized

• Actively pursue additional product knowledge as needed

• Prioritize workload to maximize efficiency and minimize the impact on customer experience

• Ability to think creatively in business and seek sales opportunities

• Restocking what has been sold

• Assist in receiving new merchandise

• Respond promptly to emails from management

• Ability to effectively communicate

• High level of ownership, accountability and initiative

Qualifications / Skills

• High School diploma or equivalent combination of education and sufficient work experience

• 1+years retail experience

• Strong verbal and written skills

• Ability to communicate effectively

• Creative eye for fashion

• Ability to perform effective selling techniques to achieve sale and repeat business

• Basic computer skills

• Physical requirements: lift/carry/move 40lbs. minimum including fixtures and product

• Ability to work a flexible schedule including holidays, overnights, and weekends to meet the needs of the business

KEY HOLDER

General Overview

The Key Holder is a key employee in operating a successful business. A Key Holder is responsible for serving customers and accurately recording all sales transactions, as well as assisting with merchandise responsibilities, such as stocking, processing and keeping the store neat, clean and organized. The Key Holder supports a profitable business through successful floor supervision and is capable of opening and closing shop responsibilities. The Key Holder reports to the Store Manager.

Specific Duties / Responsibilities

Customer Service

• Ability to clientele and understand the customer needs

• Possess the capacity to learn about the finest details of our range of product and communicate our philosophy to customers

• Able to suggestively sell

• Always act in the best interest of the customer

General

• Arrive on time and floor ready

• Contribute to the creation of a healthy work environment

• Professional in person and phone presence when interacting with clients

• Respond well to feedback from management and follow directives

• Able to identify a problem and properly report it

• Understand surrounding community and suggests ideas

• Maintain a visually enticing store that is neat, clean and organized

• Actively pursue additional product knowledge as needed

• Ability to think creatively in business and seek sales opportunities

• Able to prioritize workload to maximize efficiency and minimize the impact on customer experience

• Restocking the salesfloor and refreshing displays when needed

• Able to receive and process merchandise

• Able to handle transfers and return merchandise to vendors

• Able to open and close a store

• Ability to effectively communicate

• High level of ownership, accountability and initiative

Qualifications / Skills

• High School diploma or equivalent combination of education and sufficient work experience

• 2+ years of retail experience

• Strong verbal and written skills, effective communicator

• Ability to communicate effectively

• Creative eye for fashion

• Ability to perform effective selling techniques to achieve sale and repeat business

• Basic computer skills

• Physical requirements: lift / carry / move 40lbs. minimum including fixtures and product

• Ability to work a flexible schedule including holidays and weekends

BARISTA

Specific Duties / Responsibilities

General

• Greet customers and answer questions about menu items when necessary

• Prepare and serve espresso drinks, coffees, teas, and some food such as pastries

• Demonstrate a thorough understanding of all the menu offerings

• Upsell items when the opportunity arises

• Convey orders to coworkers for preparation where appropriate

• Serve customers quickly and efficiently, and respond to questions, concerns, and complaints in a polite and efficient manner

• Accurately handle cash and credit card payments, and manage membership coffee credit system on individual basis

• Properly handle, clean, and sanitize equipment, utensils and work areas, including taking out garbage in café and in bathrooms when necessary

• Properly follow equipment operation instructions, notify a manager of issues, and perform preventative maintenance in order to keep equipment operating properly

• Restock coffee brewing equipment and replenish coffee bean supply as well as other store supplies to maintain proper inventory throughout the day

• Follow all safety and organizational standards to maintain a healthy and safe environment

• Participate in educational and training opportunities to remain aware of the latest industry trends, drinks and techniques

• Evaluate and modify processes, suggest ideas, and contribute to improving quality of service at WYLDE

• Able to recognize faces, greet regulars, know members - interest in getting to know the WYLDE clientele

• Possibilities for contribution to other WYLDE programs if desired

Qualifications and Skills

• Creative, vibrant, and fun personality - a team player who wants to be part of the culture

• Strong ability to multitask

• Ability to follow directions

• Demonstrated problem solving skills

• Basic mathematical skills

• Excellent verbal communication, listening and customer service skills

• At least a high school diploma or its equivalent

• Fundamental knowledge of workplace safety standards and procedures

• Retail, hospitality, and/or customer service experience preferred

• Food handlers license preferred